Refund policy

Returns & refund policy

30-day money-back guarantee

If the Duo isn’t for you, contact us within 30 days of delivery for a full refund of the product price.

How to return

Email us with your order number. We’ll reply with return instructions and the address. [Who pays return shipping: confirm.]

Refund timing

Refunds are issued to your original payment method once we receive your return. [Processing time: confirm.]

Damaged or faulty items

If anything arrives damaged or isn’t working, contact us within [X] days with a photo and we’ll make it right.

Questions? Contact us.